Serve as the dedicated licensing concierge for high-value accounts, building deep relationships and responding with urgency.
Advise on Microsoft 365 and Azure licensing structures balancing cost, compliance, and growth.
Partner with Account Executives on deals, coach internal teams on licensing, and resolve licensing tickets with incomplete information.
Agile IT is a Microsoft AOS-G partner and Cyber AB Registered Practitioner Organization built for the Defense Industrial Base, helping defense contractors meet CMMC compliance in Microsoft cloud environments. They are in a high-growth phase and stacking the team to match, operating with RISE values: Reliability, Integrity, Stewardship, and Excellence.
Own ticket lifecycle management with AI assistance, resolving issues and driving adoption.
Drive value delivery by building onboarding plans, tracking usage, and generating health reports.
Maintain relationships and commercial cadence, including renewal reviews and expansion spotting.
DevRev builds an AI platform called Computer that unifies data sources and workflows. Backed by $150M+ from Khosla Ventures and Mayfield, DevRev is trusted by global companies across industries.
Work the general support queue, resolving Tier 1 cases across payroll, taxes, HR, and benefits.
Ramp quickly on Miter's product, ticketing tools, and knowledge base, resolving tickets independently within weeks.
Develop a product specialization over time, contributing to team SLAs and handling 60-70% of assigned tickets without escalation by month two.
Miter is on a mission to help construction contractors build with confidence by rebuilding core HR, finance, and operations systems using AI and embedded payments. Since launching in 2021, we've grown to thousands of customers and tens of millions in ARR, backed by top investors like Bessemer, Coatue, and Battery.
Triage, route, and resolve delivery-related support tickets to ensure efficient service.
Serve as the first point of contact for internal teams and clients, maintaining clear communication throughout ticket resolution.
Perform quality checks on completed tickets and ensure adherence to established workflows and standards.
Level Access is a leader in digital accessibility, dedicated to creating inclusive digital experiences for everyone. The company values workforce diversity and offers a competitive benefits package to support employee well-being and work-life balance.
Manage high volume of incoming tickets with strong technical troubleshooting and clear communication.
Investigate product issues, reproduce problems, and isolate root cause before responding.
Recognize recurring ticket patterns and improve knowledge base and AI ticket deflection.
Element451 provides an AI-powered CRM and admissions marketing platform for higher education. It is a remote-first company focused on customer support and product development.